Refund policy

We want you to be happy with your TruJew order. Here's how returns and exchanges work.

Exchanges & Store Credit: We accept exchanges and store credit requests within 14 days of delivery. To qualify, items must be unworn, unwashed, and in original condition with tags attached. Email info@trujew.com with your order number.

Defective or Incorrect Items: If your item arrives damaged, defective, or wrong, email info@trujew.com within 7 days with photos. We'll replace it or issue a full refund at no cost to you.

Final Sale Items: Items marked as final release or final sale are not eligible for return or exchange, since these are limited runs that won't be restocked.

Return Shipping: Unless the item is defective or incorrect, you're responsible for return shipping. We recommend a trackable method — we're not responsible for items lost in transit back to us.

Refunds: Approved refunds go to your original payment method within 5-10 business days of us receiving the item.

Questions: info@trujew.com.